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The entire Hebrew Home family, from nurses to housekeepers, works as a team each day to help residents, staff and families.
Family

Q & A



Be In The Know: Commonly Asked Questions:

 How do I get information about my relative’s overall condition?

Will I be notified if there are changes in my relative’s medications?

Who do I speak to on evenings, weekends, and holidays if there is a problem with my relative?

How do I ensure that my relative participates in the wide range of activities offered at the Home?

How do I communicate my relative’s food preferences for inclusion in his/her menu?

How often is my relative examined by his/her primary care physician?

How often will I have the opportunity to meet with my relative’s care team?

What services are available when my relative no longer requires or will benefit from medical intervention and/or treatment?

As a family member, what assistance and/or services can I provide for my relative as well as other residents in the Home?

What services are available through the Home’s clinic?

How do I get information about my relative’s overall condition?

The Resident Services Coordinator and Clinical Nurse Managers are the two primary contacts for you and your family. Contact information and telephone numbers are provided to all new residents and their families upon admission.

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Will I be notified if there are changes in my relative’s medications?

Not necessarily. Information regarding medication changes is provided upon request and/or as necessary on a case by case basis. If you wish to be advised of any medication changes, please advise your Primary Care Physician, Clinical Nurse Manager, and/or Resident Services Coordinator.

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Who do I speak to on evenings, weekends, and holidays if there is a problem with my relative?

Your first option is to contact your relative’s nurses station directly. Additionally, nursing supervisors are available on evenings, weekends and holidays for assistance with any problems and/or concerns that may arise. To contact nursing supervisors, please call the main number at (718) 581-1000 and the switchboard operator will direct your call. On Sundays and holidays, a Resident Services Coordinator is also on site to assist you.

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How do I ensure that my relative participates in the wide range of activities offered at the Home?

All neighborhood care teams have a Creative Arts Therapist who coordinates activities on behalf of your relative. Programming interests may be communicated directly to your relative’s Creative Arts Therapist towards the development of personalized activities schedules.

Therapeutic Activities Department (718) 581-1463.

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How do I communicate my relative’s food preferences for inclusion in his/her menu?

All neighborhood care teams have a Registered Dietician who plans your relative’s menu and ensures their nutritional well-being. Food preferences may be communicated to your relative’s Dietician in the creation of an individualized menu plan.

Food Services Department (718) 581-1390

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How often is my relative examined by his/her primary care physician?

Upon admission, your relative is examined once every month for the first three months. Thereafter, examinations occur every 60 days, and/or as needed if there is a noted change in condition.

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How often will I have the opportunity to meet with my relative’s care team?

There is an initial Early-On-Family meeting held approximately 2 weeks following your relative’s admission. Thereafter, family/team meetings are conducted on an annual basis and/or in the event of a significant change in your relative’s condition. Please know that your care team is always available to meet with you upon request.

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What services are available when my relative no longer requires or will benefit from medical intervention and/or treatment?

The Home’s Forschheimer Jewish Palliative Care Program offers comfort care, hospice care and pain management for all residents. In further support of our residents and families, the Home’s Forschheimer Program makes available a Family Hospitality Suite, meals, and other amenities. For more detailed information, please contact your Resident Services Coordinator, and/or Clinical Nurse Manager.

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As a family member, what assistance and/or services can I provide for my relative as well as other residents in the Home?

The Home has developed a Family Neighborhood Volunteer Program whereby family members are trained to provide volunteer services in your relative’s neighborhood including lounge coverage, friendly visiting, meal assistance, transport services and more. For details, please contact the Volunteer Department, your Resident Services Coordinator, and/or Clinical Nurse Manager.

Volunteer Department (718) 581-1404

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What services are available through the Home’s clinic?

A full complement of specialty services are available as follows:

Cardiology

Internal Medicine

Palliative Care

Dermatology

Nephrology

Pathology

Endocrinology

Neurologist

Physiatry

Gastroenterology

Oncology

Podiatry

General Surgery

Opthalmology

Psychiatric

Gynecology

Optometry

Psychology

Hematology

Orthopedic Surgery

Psycometrician

Otolaryngology

Pulmonary Medicine

 

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The Hebrew Home at Riverdale | 5901 Palisade Avenue | Riverdale, New York 10471
Switchboard: 718.581.1000

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